FREQUENTLY ASKED QUESTIONS
PRODUCT QUESTIONS
Do you still have Tri-Chromaleane or Thermolift Classic? NO. These products were eliminated from our product line due to the Ephedra issues. It is now illegal to sell or purchase them in the United States. Please review our current list of Weight Loss Products.
Can I mix and match your products? Yes! Our products are designed so that they work even better when combined with other items.
I take coumadin (blood thinner). Should I be concerned with taking Oral Chelation? No. Oral Chelation is a food-sourced supplement that does not contain significant blood thickening/thinning factors. But, taking in too much Vitamin K, or taking aspirin, are valid concerns while you are on coumadin. Consult your physician or pharmacist for the complete risk/benefit picture of this or any other drug.
I am taking the statin drug Baycol in combination with several other pharmaceuticals. Can I take and should i take PDR? YES! More people are becoming aware of the nutritional depletion that are a side affect of prescription drugs. Statin drugs, especially used a combination with other drugs, can have destructive nutritional side affects. PDR addresses the common deficiencies that drugs induce. PDR is the daily multi-vitamin designed and created for people who are on prescription drugs.
ORDERING QUESTIONS
What type of payments do you accept? We accept various forms of payments. Visa, Mastercard or Discover are always accepted. You can also use your debit card as a credit card. Checks and money orders are also welcomed.
What countries do you accept orders from? Orders can be shipped to United States, Canada, United Kingdom, Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland. If your country is not listed we are currently not setup to process orders in your area.
How do you ship? The method of shipping depends on the weight of the package. Packages under 2 pounds will be delivered by regular postal mail. Packages over 2 pounds are delivered by UPS or similiar delivery service.
Where is my order coming from? We have warehouses in West Palm Beach (US Orders), Florida, Greely, Ontario (Most Canadian Orders) and Thornton Heath, UK (Most UK and Eurpean Orders)
Are you a secure site? Yes! Your credit card information is safe with Herbals Unlimited. We want you to feel completely confident when buying from us whether over the phone or over the Internet.
We utilize industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during your ordering process. This prevents anyone else from obtaining the details of your credit card. Your online transaction are secure, and your credit information will be protected.
How do I check the status of my order? Your products should arrive in 7-10 business days. If it does not arrive in 10 business days, please either email me or call me at 1-800-533-1395 so I can check on it and see if there has been a problem.
What is your return policy? We offer a 60 day money-back guarantee on product purchases. If you signed up as a "member" there will be a fee of $5.95 for all returns, exchanges and refused packages.The $5.95 return fee does not apply to those paying retail. Customers who are dissatisfied with their purchase may return the product within 60 days for a refund. Simply contact our Customer Service Department at 1-866-218-8142 and obtain a Return Merchandise Authorization (RMA) number. Write the RMA number on the outside of the box and put a note of why you are returning it with the RMA number on the note and send it back with a copy of your invoice that you received with the product.
WHO WE ARE QUESTIONS
Where are you located? I personally am a Distributor of Goldshield Elite located in Florida. Goldshield Elite is located in Florida and has distribution centers in Canada and the United Kingdom.
What name will appear on my credit card statment? . All credit card orders are processed by Goldshield Elite and that is who will appear on your statement.
