FREQUENTLY
ASKED QUESTIONS
PRODUCT
QUESTIONS
Do you still have
Tri-Chromaleane or Thermolift Classic? NO. These products
were eliminated from our product line due to the Ephedra issues. It is
now illegal to sell or purchase them in the United States. Please
review our current list of Weight
Loss Products.
Can I mix and match
your products? Yes! Our products are designed so that they
work even better when combined with other items.
I am taking the
statin drug Baycol in combination with several other pharmaceuticals.
Can I take and should i take PDR?
YES! More people are becoming aware of the nutritional depletion that
are a side affect of prescription drugs. Statin drugs, especially used
a combination with other drugs, can have destructive nutritional side
affects. PDR addresses the common deficiencies that drugs
induce. PDR is the daily multi-vitamin designed and created for people
who are on prescription drugs.
ORDERING
QUESTIONS
What type of
payments do you accept? We accept various forms of
payments. Visa, Mastercard, Discover and American Express are always
accepted. You can also use your debit card as a credit card. Checks and
money orders are also welcomed.
What countries do
you accept orders from? Orders can be shipped to United
States, Canada, United Kingdom, Austria, Belgium, Finland, France,
Germany, Greece, Ireland, Italy, Luxemburg, Netherlands, Norway,
Portugal, Spain, Sweden and Switzerland.
How do you ship? The
method of shipping depends on the weight of the package. Packages under
2 pounds will be delivered by regular postal mail. Packages over 2
pounds are delivered by UPS or similiar delivery service.
Where is my order
coming from? We have warehouses in West Palm Beach
(US Orders), Florida, Greely, Ontario (Most Canadian Orders)
Are you a secure
site? Yes! Your credit card information is safe with
Herbals Unlimited. We want you to feel completely confident when buying
from us whether over the phone or over the Internet.
We utilize industry standard Secure Socket Layer
software (SSL) to encrypt your personal and credit card information
during your ordering process. This prevents anyone else from obtaining
the details of your credit card. Your online transaction are secure,
and your credit information will be protected.
How do I check the
status of my order? Your products should arrive in 7-10
business days. If it does not arrive in 10 business days, please either
email
me or call me at 1-800-533-1395 so I can check on it and see
if there has been a problem.
What is your return
policy? Our products carry a 100% satisfaction guarantee.
If you are a retail customer and are not satisfied with a product, it
can be returned for a refund or exchange. If you are a member you may
return a product within 60 days of purchase for a product exchange.
Retail Customers may return a product within 90 days of purchase for an
exchange or a full refund (minus shipping). Before returning product,
call Customer Service at 1-866-354-8384 to obtain a Return
Authorization Number (RAN) and instructions. A $5.95 restocking /
reshipment fee may apply. Please Contact Customer Service with any
questions.
WHO
WE ARE QUESTIONS
Where are you
located? We are located in Florida and has distribution
centers in Canada and the United States.
What name will
appear on my credit card statment? . All credit card
orders are processed by Goldshield Elite and that is who will appear on
your statement.
